Shipping and Return Policy

Need Help? Have questions? Feel free to call toll free: 866-376-9851 or Email Us.

  • Our business hours are from 9 am to 5 pm Monday-Saturday. PLEASE leave a message if we don't pick it up. We return all calls asap. (Usually wit-in the hour) OR
  • Please Note: We monitor our Email 8 am - 9 pm Seven days a week. We generally will get back to you with-in 1 hour or less. After 9 pm it will be the next day.

    Restock Fees

    Please Note: Restock Fees never apply to damaged or defective items.

  • 0% restock fee on all buyer's remorse returns on Sea Gull Lighting* Fixtures.

  • 15% restock fee on all buyer's remorse returns on Sea Gull Lighting Purchased Replacement Glass Only.

  • 15% restock fee on all buyer's remorse returns on Unique Lightscape Lighting.

    • *Please Note: Restock Fees will apply to all buyers remorse returns on Sea Gull custom job quote orders.

Sea Gull Lighting Products FREE UPS GROUND Shipping Terms

  • FREE UPS GROUND SHIPPING ON ALL ORDERS OVER $50
  • To simplify the shipping process Sea Gull now ships on Tuesday and Thursday mornings only.
  • For your convenience we ship direct from the Sea Gull (Generation Brands) factory warehouses in Riverside, NJ (primary). or Las Vegas, NV (some products)
  • All stock quantities are from our daily stock feed from Sea Gull Lighting The stock feed updates the site every morning by 9pm EST.
    1. For orders to ship Tuesday we must have them no later that 3pm EST Monday afternoon.
    2. For orders to ship Thursday we must have them by 3pm EST Wends day afternoon.
    3. Orders received after 3pm Wednesday, will ship the following Tuesday.
    4. Order received by us after 3pm Monday, will ship Thursday.
    5. No Weekend Shipping

    Expedited Shipping By Fedex

  • FAQ: How can I expedite A Sea Gull Or Unique Lightscape Lighting order to ship faster. ( The same day as ordered)?
  • Answer: We now have FEDEX Express shipping available at checkout. Please choose the appropriate Method to expedite your order.
  • Please Note: We must have your order by 9am for the order to leave the warehouse the same day as ordered.
  • Please Note: Large chandeliers can not be expedited. If there is a large chandelier in your order the FedEx Express shipping will not be availably at check out. If you order this item separately the rest of your order can then be expedited.

Unique Lightscaping Products Shipping Terms

  • Please allow 3-4 days for Unique Lightscaping order to process and ship out to you from their factory warehouse in El Paso, TX.
  • Please Note: Unique Lightscaping is always in stock! Items that are not on the shelf when your order reaches the warehouse, are actually assembled by the warehouse staff and added to your order. This process, at most, adds 1 day to your orders turn around time. This incudes items that are being custom made for you.

Is it really in stock?

  • Yes they are! Will not "real time", our stock count does comes directly from the Sea Gull warehouse daily and updates our site every weekday morning by 9am.
    • Exceptions to above.
  • Occasionally if there are only 1 or 2 of a particular item in stock, and order placed before yours may take them. In this case we contact you immediatly, during business hours, by both phone and email. Often we can help you find and alternate product. We will have an eta for restock when we call you.
  • No weekend or holiday shipping.

General Returns (Buyers Remorse Returns)

  • Products marked with: DBM or Closeout - Means the product has been discontinued by the manufacturer. All Sales are final (except for defective products). Sorry! No Buyers remorse returns on these products.
  • You must Contact Us to get a RGA number and shipping address for your return.
  • We accept buyers remorse returns for a period of 30 days from the invoice date.
  • All returned merchandise must be in resalable condition
  • The product must be free from scratches and/or defects
  • Items must have the manufacturer's documents that came in the box.
  • All merchandise can not have been installed
  • You must have the original packaging for the item.
  • Send your return back by FedEx or UPS. Note: We have occasionally had problems with item returned by USPS note getting here, Depending on the USPS service you use, there may not be a way to track your package.
  • You are responsible for shipping damage to your returns. Please insure your shipments. We can not give credit for damaged products.
  • Please keep your tracking number.

    • Please Note: Do not send products back to Sea Gull Lighting . We will give you the address to return packages to. You will more than likely not receive credit for fixtures sent to address on the label. Since there is nothing on the label to tie the order back to us. Please Note: Do not send products back to our company headquarters in Maine, unless you are instructed to by customer service.. We will give you the address to return packages too.
      Payment Methods
      For Your convenience we accept the following methods of payment:
    1. American Express
    2. Discover
    3. Master Card
    4. Visa
    5. Paypal
    6. Paypal Express
    7. Google Checkout
    8. Orders are not binding until payment as been accepted and verified.
    9. Your order is not binding and your credit card is not charged until your order actually ships and we have a tracking number for you.
    10. All prices are listed in US Dollars, unless otherwise indicated.
    11. All applicable state, local, federal and international taxes and fees apply and will be clearly displayed during checkout.
    12. Orders are not binding until payment as been accepted and verified.
    13. Plumbingandlightingfixtures.com LLC reserves the right to cancel an order before it is shipped after reviewing the order for errors and checking the payment method for irregularities.

      Woops! We Sent the Wrong Product Policy

      It seldom happens, but when it happens it is annoying for us ALL!
    1. We will pick up the incorrect product at the shipping address or any address you specify at our expense with in 3 business days.
    2. If this is not convenient we will send you a label for the product and you can drop it off at UPS or Staples at your convenience.
    3. We will reship the correct product at our expense, AS SOON AS WE CAN TRACK THE RETURNING INCORRECT PRODUCT.
    4. Please note: There are no restock fees on returned incorrectly shipped products.

    Shipping Damage, Defective Products

      Please Note: You will never have to pay shipping to return a damaged or defective product.

      If you are home when UPS delivers your order

    1. If your package has obvious shipping damage. Please refuse it (do not sign for it) and have the driver note the damage. Most drivers will wait for you to open the box it appears damaged, if you ask.
    2. We will give you credit as soon as we have confirmation the product was refused for damage.
    3. We will reship the package immediatly (As soon as we can see the product was refused on the UPS site.). No Cost to you.

      4. If you are not home when your order delivers

    4. Contact us by Email or phone.
    5. Please if at all possible, email us a picture of the damage. This really streamlines the process!
    6. We usually reship immediatly. No Cost to you.
    7. If no picture of the damage is available, on some products, we may issue a call tag for the damaged item and send you another as soon as we have confirmation of a pick-up. No Cost to you
    8. Please note: In the case of broken glass, chipped glass or defective shades we generally elect to send replacement parts.

      Defective Products

    1. All products are covered by the manufactures warranty against defects in material and workman ship. If it is defective just give us a call.
      Please Note: Do not send us your damaged or defective product. We will issue a call tag to have it picked up, at no cost to you.
    2. Please note: In the case of broken glass, chipped glass or defective shades we generally elect to send replacement parts.

      Disclaimers

      NOTE:
    • Plumbingandlightingfixtures.com LLC is not responsible for repair and installation charges for any products including defective products. Plumbingandlightingfixtures.com LLC assumes no liability for injury or damage caused by the products we sell..
    • It is our normal policy not to match prices from other web sites. We do not have a price guarantee.
    • Faucets & Accessories are not included with sinks, even if they are shown in a picture, unless the product description states that they are.
    • Plumbingandlightingfixtures.com LLC is not responsible for repair and installation charges for any products including defective products.
    • Plumbingandlightingfixtures.com LLC assumes no liability for injury or damage caused by the products we sell.
    • Due to the differences in monitors, technical factors, and characteristics of some of our finishes, the colors shown on our sites cannot be represented with all their true qualities. The color tiles should only be considered a guide.
    • All product pictures are furnished by the manufacturer. In many cases there is not a picture for every finish of a product available, in which case we substitute an alternate finish to show the item style. Please check the product description for the correct finish. We are not responsible for items shipped in the wrong finish when the correct finish is in the description.
    • Database errors: We do our best to avoid database errors, but the do happen. We reserve the right to correct product description and pricing errors at anytime.
    • Pricing errors: In the case of gross pricing errors (seldom happens) (like a $500.00 faucet for $5 ) we reserve the right not to approve the order if the sales price is below our cost. We will, however, reprice it at our cost for you.
    • These product pricing is subject the change at anytime.
    • Plumbingandlightingfixtures.com LLC reserves the right to cancel an order before it is shipped after reviewing the order for errors and checking the payment method for irregularities.
    • These terms and Conditions are subject the change at anytime.
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